


Training for Jobs with Customer Service Skills


Momentum Programme Aims
Helping you to Leave Unemployment & Adapt to Employment in the Customer Service Industry

CALP will be sourcing employment opportunities across a wide variety of sectors for your work placement as part of the programme. Once the training and work placement elements of the programme have concluded, CALP Career Employability Specialists will be working with you to support you in securing sustainable paid employment in your area.
Momentum Programme Details
The programme is broken down into 4 phases:

Requirements
- Applicants must be a minimum of 18 years of age.
- There are no previous academic qualifications or experience required.
- Fluent English – both written and verbal.
- Written and numerical comprehension.
- Disciplined approach to time keeping and attendance.
- Ability to take on board knowledge in theory and practical formats.
- Desire to progress / willingness to work.
- Applicants must be flexible, enjoy working in a team, have attention to detail, and the ability to follow instructions with minimal supervision.

Project Certification
City and Guilds Customer Service Qualification (Level 4 NFQ)

What is MOMENTUM?

Information for Jobseekers:
Am I Eligible?
To be eligible, you must meet the following criteria:
- Be unemployed for 12 months or longer and
- Be in receipt of Jobseekers Allowance/Benefit or on the Live Register for 12 months or longer (signing on for Social Insurance Contribution Credits for 12 months or longer) and
- Be actively seeking work.
Information for Employers:
How can MOMENTUM assist my business?
By taking part in a MOMENTUM project (and offering a jobseeker/learner work experience), you can add real value to your organisation/company.
As an employer, you can:
- Access jobseekers/learners who have up-to-date skills and capabilities that are currently in short supply across Ireland
- Make direct contact with jobseekers/learners who want to apply their learning in your business and have recently completed their education and training phase (of a MOMENTUM project)
- Give an unemployed person the opportunity to gain relevant work experience
- Assess jobseekers/learners on-the-job and evaluate their suitability for any potential full-time vacancies that may arise within your organisation
- Enhance the performance of your organisation by offering work experience to individuals who are enthused and motivated towards developing their careers.
Locations and Start Dates
- Location
- Ballybane, Galway
- Loughrea Town
- Thomond Park, Limerick
- Start Date
- September 2015
- September 2015
- September 2015
- Duration
- 23 Weeks
- 23 Weeks
- 23 Weeks


